Time was when obtaining feedback from a client was a process so complicated, it was akin to getting blood from a stone. We don’t reside in those times. Not only is feedback simply an email away, but customers come with ideas and suggestions. Here are our top five cool things which you could spin off with client feedback, to wow your clients and your own employees. (1) You’ll never produce some. Stop brainstorming and start customer discussions. Read service tickets, record, listen to opinions and, most importantly. Not only will your clients value your willingness to listen and execute their ideas, however, you’ll set yourself apart from the competition, as a company that genuinely cares.
(2) ‘There’s a major difference between seeing evidence of it and knowing that you are loved by your customers. Create a wall of love containing all the things your clients have said about your services, your product and you. Place it online to show your employees that what they do matters; people’s lives for the better change. You can create a document and publish it online for customers to see how you are, how much you care about their opinions and them.
Additionally, it makes for excellent earnings collateral.A physical wall of love in your office will not hurt either. In actuality, we can not think of a motivation tool that is better. Being able to walk with a wall and see how what you do things: There can not be a motivation instrument in existence. Use feedback as references or testimonials. I do not mean to be Captain Obvious here, but among the most useful things you can do with the client, feedback is to produce a testimonial from it. It won’t only help provide the benefit of serving as a reference but also bolster your reputation that is glowing.
Additionally, your customers can grab plenty of useful tips and tricks, hacks which may help them better use your product and help you reinforce your own processes to better serve your clients, also. (4) Your clients will probably never know precisely how much you care about their suggestions and thoughts, but a tool like Slack will function as a much-needed motivational tool and idea generator to your team. (5) Award your customers.Give some great karma back; go the extra mile for those clients who give you invaluable feedback. Give them a sneak-peek of what is cooking in your kitchen. In swag drown them. Compose letters are loved by them. In this way the next time a stray idea/suggestion pops up, these opinions stars won’t be afraid to write to you.
Of course, this is just our top five. We’re the first to acknowledge that we missed out. With Gartner reporting that 89 percent of companies expect to compete on the basis of consumer experience, this is the new arena for manufacturers. Compare that to just 36 percent. So if you can not stand out with services and your products, you can create. It can be exceptional, something that you are able to offer, something your competitors can not easily replicate. It is not of what you are selling so much, it is more about how you are selling it.