The customer service plays important role in pleasing or disappointing the guests. The service you give can make the guests impressed. In contrast, if you do not serve them well, the guests will not return to your restaurant. So, you should not let the guests wait to be seated. If they are waiting too long, they will see everything in your restaurant. For instance, they will see the dirty table or floor. They may also see the restaurant manager who is yelling the staff. You do not want to expose this unpleasant thing, do you?
You have to crush the competitor if you want to sustain in the restaurant industry. So, the purpose of the restaurant business is not only earning the profit. But, surviving in the market is also crucial to do. That is why you have to improve the customer service in your restaurant. If you do not have the experience to maintain the guests’ satisfaction, you should hire the experienced people. They will commit to improving your business.
There are some aspects of the restaurant you have to pay more attention. However, most of the restaurant owner only focuses on serving the food. In fact, there are many other areas that can impact your business. Check out the list below.
The parking lot in some restaurants are dirty. There is much trash in the parking area. This trash is smelly. This condition can affect the guest’s likelihood to come to your restaurant again.
Perhaps, the toilet, as well as the urinals, are dirty. You do not provide the soap or paper towel. Besides, you do not supply the sanitation wipes in the baby changing room.
This area is the main aspect you have to concern. You should not let any tables dirty. Once the guests leave their table, the waiter should clean it immediately. All the servers have to pay attention to the guests. They should not chat with others. Besides, the servers should know all the menu in your restaurant.
All kitchen staff has to work quickly. Do not let the guests wait for what they order too long. The food should be served hot and fresh. Pay attention to the quality of the food as well. Never serve overcooked or undercooked food. The cooks should not talk too loud since the guests can hear it. So, you should also focus on the availability of the menu items.
Those are some aspects you have to focus more if you want to increase the customer service. You have to respect the customers. You need to pay attention to what the customers see and hear. If necessary, you can create a guest satisfaction survey. Through this guest survey, you can identify the level of satisfaction of each guest who comes to your restaurant. This survey also helps you to observe the area that makes the guests disappointed. So, you can solve this problem. As a result, you can improve the restaurant’s customer service. Besides, you can satisfy more guests. Automatically, your restaurant can earn much more profit.